Service & Maintenance
All of the installation work undertaken by A.C. Special Projects comes with the option of a full maintenance service agreement. We specialise in installation and after sales support for servicing, repairs, maintenance, and safety testing of all professional performance and architectural audio visual products, and staging and rigging systems, for the public and private sector.
You can ask us to simply arrange a one off visit for a repair or to help diagnose a fault and fix there and then if we can, or propose the best course of action if we can’t. Our experienced technicians, engineers, and project managers are able to effectively troubleshoot problems, and assist your staff in the smooth operation of your venue.
We're happy to take on installation/maintenance contracts or become sub contractors for any projects relating to any of our services no matter how big or small, new build or existing equipment, wherever you are located.
We can also provide training for your key personnel during our preventative maintenance visits when requested. Just one phone call to +44 (0)1494 838392 will ensure that your performance system is maintained to the professional level it was designed.
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The A.C. Special Projects service agreement offers peace of mind for the repair and maintenance of your performance and architectural audio visual equipment. Our service agreements are more than just an insurance policy for your valuable system, and provide an affordable solution to your equipment maintenance needs. We are big enough to meet all your audio/visual needs, yet small enough to give you the personal attention you deserve. Generally, each agreement is different, tailored to your requirements.
What is a Service Agreement?
Our agreements cover your entire system, from the most expensive component down to cables and connectors, with the exception of expendable items such as batteries, lamps, and fuses. We provide unlimited telephone support during normal business hours, planned preventative maintenance services, and emergency service calls.
We will ensure proper operation of your system during our preventative maintenance visits and in the event of an equipment failure we will quickly correct the problem, or offer workarounds over the phone to help that important show continue.
Why do you need a Service Agreement?
Customers often ask "Why do I need a service agreement? My lighting dimmer has a 2-year warranty". While this is true, the manufacturer's warranties require the customer to send the dimmer or component to them for repair. Often a problem with a dimmer may be caused by other equipment in the system. Most users are not familiar with the latest audio visual technology and are unable to isolate the cause of a malfunction.
Companies rely on their audio visual systems to pitch and impress potential clients. Our agreements will give you peace of mind for those meetings and performances that need to proceed without technical problems. A.C. Special Projects agreements are a small investment that could pay dividends if that client meeting goes off without a hitch. After all, what is the cost of a failed meeting?
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Occasionally, your insurance company may require a full electrical inspection of your venue and to provide evidence from a competent professional organisation or recognised UK standards authority such as the IET or NICEIC. A periodic inspection of your new installation may be required after five years. At the very least, we recommend a rigging inspection at a minimum of every twelve months to ensure your venue is mechanically sound.
If you would like to contract us for a project, please contact us via e-mail or telephone +44 (0)1494 838392 and one of our team will contact you to discuss any requirements you may have.
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Our technical service department is based in our High Wycombe office and is approved to repair products from Anytronics, Clay Paky, CM Lodestar, Crosby, ETC, High End, JEM, MA Lighting, Manfrotto, Martin Professional, MDG, Pulsar, Real FX, Zero 88 - in fact just about any manufacturer's products we sell. Technical support is available 24 hours a day by phone or e-mail. Contact numbers are listed on our sister company, A.C. Entertainment Technologies website: http://www.ac-et.com/service/index.htm.
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